Shipping Policy

Shipping 

Shipment processing time
All orders are processed within 3 to 5 business days. Some of our shipping partners may be delayed due to COVID-19. We appreciate your patience while we send your merchandise as quickly as possible.

Shipping rates and delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.

Our shipments are sent through Canada Post using their ExpressPost delivery option to ensure you receive your order quickly.

Shipment to P.O. boxes or APO/FPO addresses
Maplejuana does not ship to PO Boxes, or APO/FPO addresses here. Once your order is placed you will receive a shipping notice and tracking number when we have shipped the item. If shipping to the USA, duties, taxes and customs fees are paid by the purchaser. Maplejuana is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages
Maplejuana is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our team directly to file a claim. Please photograph and save all packaging material and damaged goods before filing a claim.

DO WE PLAN TO SHIP OUT OF COUNTRY? 

International Shipping Policy
We ship to Canada, and the USA only at this time. 

Returns 
If you wish to return an item, please email us at info@maplejuana.com. Please return post the item back to us, and once the item is received in original packaging and condition. We will refund your payment with 5 days.